Submitting a Ticket (Best for Technical Issues):
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Log into your client area
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Select "Open Ticket" in the left side menu
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Select a department:
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Support — Website down, email problems, cPanel issues
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Accounts — Invoice questions, payment problems, upgrades
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Sales — New orders, package changes, domain transfers
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Enter a clear subject (e.g., "Website not loading after 9 AM")
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Describe your issue with details:
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Your domain name
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When the problem started
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Any error messages you see
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Click "Submit"
What happens next:
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You'll receive an email confirmation with your ticket number
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Our support team responds within 4 hours (usually faster!)
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Track progress in "Support" → "My Tickets"
Urgent website down?
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Submit a ticket AND email contact@afriweb.co.za with your ticket number
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Include your cell phone number for Whatsapp updates
Tip: Check our Network Status page (link in client area footer) first—if there's a known server issue, we're already working on it!