We understand things sometimes get missed, so here's what typically happens if an invoice goes unpaid:
- You'll receive automatic reminder emails at set intervals after the due date, as a friendly nudge in case the invoice was simply overlooked.
- If payment still isn't received, the invoice is marked overdue on your account.
- Services tied to significantly overdue invoices may eventually be suspended, though this is always handled carefully and is never our first step.
If you're expecting a delay in payment for any reason, the best thing to do is simply let us know in advance - we're always happy to discuss a payment arrangement rather than have a service disrupted unexpectedly. Reach out via a support ticket or contact us directly as soon as you're aware of a potential delay.